Support

For any question about Sabri, write to hello@selftech.co. We reply within two business days.

How do I cancel my subscription?

Subscriptions are managed through the App Store or Google Play. On iPhone: Settings → your name → Subscriptions → Sabri → Cancel Subscription. On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions. In the app, Settings → Subscription also takes you straight to this screen. When you cancel, your access lasts until the end of the period you paid for.

Is the intro week paid?

Yes. On the weekly plan, a discounted fee is charged for the first 7 days, then the plan renews automatically at its regular weekly price. The amounts are shown on the purchase screen. If you don't want to be charged, cancel at least 24 hours before the period ends; the app reminds you about two days before it ends.

My subscription isn't showing

• Make sure you're signed in with the Apple or Google account you subscribed with.
• In the app, tap “Restore purchases” on the purchase screen.
• If it still isn't showing, write to hello@selftech.co with your store order number.

I want a refund

Since Apple or Google takes the payment, they also decide on refunds. You can make a request at reportaproblem.apple.com for the App Store, or through your order history in the Play Store for Google Play.

How do I delete my account?

In the app: Settings → Account → Delete account. Your account and your information on the server are deleted immediately. Deleting the account does not cancel the subscription; to stop being charged, also cancel the subscription in the store. If you can't access the app, write to hello@selftech.co from your account's email address.

I have a health emergency

Sabri is not a medical device and is not an emergency tool. In an emergency, call 112. For free support with quitting smoking, you can call the ALO 171 Quit Smoking Helpline; Sabri has no connection to this helpline.